As one of our patients, you have choices, rights and responsibilities.
Your Rights:
- To privacy.
- To forgo life sustaining treatment.
- To receive education and counseling.
- To the confidentiality of your records.
- To be treated with dignity and respect.
- To have physical privacy.
- To be free of abuse or harassment.
- To be free from restraints.
- To have visitors of your choice (there may be clinical restrictions that are explained to you).
- To consent to or refuse any care or treatment.
- To participate in choosing a form of treatment.
- To formulate Advance Directives.
- To immediately inform your family member or choice of representative of your admission and to notify your physician.
- To review your medical records with a clinician.
- To have pain treated as effectively as possible.
- To know why you’re being transferred inside or outside of the hospital.
- To select and/or change your health care provider.
- To information about services and any related costs.
- To know the names and professional status of people serving you.
- To receive accurate information about your health-related concerns.
- To know the effectiveness, side effects, and problems of all forms of treatment.
- To receive treatment regardless of age, race, gender, sexual orientation or religion.
- To participate in discharge planning and receive a written discharge plan. If you feel you are being discharged before you are ready, you have the right to appeal your discharge.
Your Responsibilities:
- To respect Wayne HealthCare policies.
- To seek medical attention promptly.
- To be honest about your medical history.
- To follow health advice and medical instructions.
- To ask about anything that you do not understand.
- To treat all Wayne HealthCare personnel with respect.
- To provide useful feedback about services and policies.
- To notify your healthcare provider of any advanced directives.
- To report any significant changes in symptoms or failure to improve.
If You Have A Complaint or Concern:
- Please speak to your physician or the staff caring for you or dial “0” on a hospital phone or call (937) 548-1141 and ask for the House Supervisor or Risk Manager.
- You may also submit in writing your concerns to the Patient Satisfaction Committee or the CEO, c/o Wayne HealthCare, 835 Sweitzer Street, Greenville, Ohio 45331.
- Governmental Agency contacts - Levanta Medicare Beneficiary Helpline (888) 524-9900/TTY (888) 985-8775; or Centers for Medicare and Medicaid at www.cms.gov or (800) 633-4227; or Ohio Department of Health, Provider and Consumer Services Unit at www.odh.ohio.gov or (800) 342-0553.