Patient Rights & Responsibilities

As one of our patients, you have choices, rights and responsibilities.

YOUR RIGHTS:

  • To privacy.
  • To forgo life sustaining treatment.
  • To receive education and counseling.
  • To the confidentiality of your records.
  • To be treated with dignity and respect.
  • To have physical privacy.
  • To be free of abuse or harassment.
  • To be free from restraints.
  • To have visitors of your choice (there may be clinical restrictions that are explained to you).
  • To consent to or refuse any care or treatment.
  • To participate in choosing a form of treatment.
  • To formulate Advance Directives.
  • To immediately inform your family member or choice of representative of your admission and to notify your physician.
  • To review your medical records with a clinician.
  • To have pain treated as effectively as possible.
  • To know why you’re being transferred inside or outside of the hospital.
  • To select and/or change your health care provider.
  • To information about services and any related costs.
  • To know the names and professional status of people serving you.
  • To receive accurate information about your health-related concerns.
  • To know the effectiveness, side effects, and problems of all forms of treatment.
  • To receive treatment regardless of age, race, gender, sexual orientation or religion.
  • To participate in discharge planning and receive a written discharge plan. If you feel you are being discharged before you are ready, you have the right to appeal your discharge.

 

YOUR RESPONSIBILITIES:

  • To respect Wayne HealthCare policies.
  • To seek medical attention promptly.
  • To be honest about your medical history.
  • To follow health advice and medical instructions.
  • To ask about anything that you do not understand.
  • To treat all Wayne HealthCare personnel with respect.
  • To provide useful feedback about services and policies.
  • To notify your healthcare provider of any advanced directives.
  • To report any significant changes in symptoms or failure to improve.

 

IF YOU HAVE A COMPLAINT OR CONCERN:

  • Please speak to your physician or the staff caring for you or dial “0” on a hospital phone or call (937)548-1141 and ask for the House Supervisor or Risk Manager.
  • You may also submit in writing your concerns to the Patient Satisfaction Committee or the CEO, c/o Wayne HealthCare, 835 Sweitzer Street, Greenville, Ohio 45331.
  • Governmental Agency contacts - Levanta Medicare Beneficiary Helpline (888)524-9900/TTY (888)985-8775; or Centers for Medicare and Medicaid at www.cms.gov or (800)633-4227; or Ohio Department of Health, Provider and Consumer Services Unit at www.odh.ohio.gov or (800)342-0553.