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As one of our patients, you have choices, rights and responsibilities.

Your Rights:

  • To participate in development and implementation of plan of care.
  • To make informed decisions regarding care.
  • To formulate Advance Directives.
  • To immediately inform your family member or choice of representative notified of your admission and to notify your physician.
  • To personal privacy.
  • To receive care in a safe setting.
  • To be free of abuse or harassment.
  • To the confidentiality of your records.
  • To access information contained in clinical records within a reasonable time frame.
  • To be free from restraint of any form that are not medically necessary.
  • To be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising access to services.
  • To know the names and professional status of people serving you.
  • To know the reasons for any proposed change in professional staff responsible for care.
  • To know why you are being transferred within or outside of the hospital.
  • To know relationship(s) of hospital to other persons or organizations participating in the provision of care.
  • To information about services and any related costs (itemized when possible) of services rendered within a reasonable time.
  • To be informed of the source of the hospital’s reimbursement for services and any limitations which may be placed upon care.
  • To have pain treated as effectively as possible.
  • To receive visitors whom you designate, and cannot be restricted, limited, or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
  • To forgo life sustaining treatment.
  • To receive education and counseling.
  • To be treated with dignity and respect.
  • To know the effectiveness, side effects, and problems of all forms of treatment.
  • To receive treatment regardless of age, race, gender, sexual orientation or religion.
  • To participate in discharge planning and receive written discharge instructions.

Your Responsibilities:

  • To respect Wayne HealthCare policies.
  • To seek medical attention promptly.
  • To be honest about your medical history.
  • To follow health advice and medical instructions.
  • To ask about anything that you do not understand.
  • To treat all Wayne HealthCare personnel with respect.
  • To provide useful feedback about services and policies.
  • To notify your healthcare provider of any advanced directives.
  • To report any significant changes in symptoms or failure to improve.

If You Have A Complaint or Concern:

  • Please speak to your physician or the staff caring for you or dial “0” on a hospital phone or call (937)548-1141 and ask for the House Supervisor or Risk Manager.
  • You may also submit in writing your concerns to the Patient Satisfaction Committee or the CEO, c/o Wayne HealthCare, 835 Sweitzer Street, Greenville, Ohio 45331
  • Governmental Agency contacts - Livanta (888)524-9900; or Centers for Medicare and Medicaid at or (800)633-4227; or Ohio Department of Health, Provider and Consumer Services Unit at or (800)342-0553.